Contact & Support
Have questions about your NLV renewal? Our team is here to help. Whether you need clarification on requirements, want to discuss your specific situation, or are ready to get started, we provide comprehensive support throughout your renewal journey.
Get in Touch
By appointment only
Frequently Asked Support Questions
Check our FAQ Master Index which contains 144+ FAQs covering all aspects of renewal. If your question isn't answered there, email us at support@platinumlegalspain.com or schedule a consultation to discuss your specific situation.
Email inquiries are answered within 24 business hours. For urgent matters, use our live chat feature for immediate support or call during business hours (Monday-Friday, 9am-5pm CET). Consultation requests are typically scheduled within 2-3 business days.
Yes! We work with clients around the world. Consultations can be conducted via phone, video call, or email. If you're outside Spain, we typically schedule consultations that work with your timezone. Book a call through our dashboard to arrange a time that suits you.
We provide support in English, Spanish, German, French, and Portuguese. When you book a consultation or contact us, simply let us know your preferred language and we'll ensure you work with a team member fluent in that language.
Your initial consultation is complimentary. We want to understand your situation and discuss whether our service is right for you. If you decide to proceed with our managed renewal service, the consultation fee is waived and counted toward your service fee.
This support center is specifically for NLV renewal questions. For other visa services or legal inquiries, please visit our main website at myspanishnlv.com or contact our general support team. They can direct you to the appropriate specialist.
Response Times & Availability
Our Support Schedule
Email: Response within 24 business hours (Monday-Friday, 9am-5pm CET)
Phone: Monday-Friday, 9am-5pm CET
Live Chat: Monday-Friday, 9am-5pm CET (during business hours)
Consultations: Available Monday-Friday, typically scheduled within 2-3 business days
Note: We observe Spanish public holidays. During holidays, response times may be delayed. Urgent matters can be marked as priority.
What to Include in Your Inquiry
Help Us Help You
To get the fastest and most helpful response, please include:
- Your current situation (first renewal, second renewal, special circumstances)
- Your expiry date or timeline
- The specific issue or question you need help with
- Any relevant documents or screenshots if applicable
- Your preferred language and best method to contact you
Ready to Get Started?
Don't navigate your renewal alone. Our team is ready to help you succeed.
Schedule Your Consultation